PATIENT
INFORMATION
Information and advice for patients of Pandanus Medical NT.
We are a Private Billing Medical Practice
Children under 16 years are billed directly to Medicare for consults
(Including Weekends and Public Holidays).
Exceptions apply, please speak to your Doctor
Weekdays
Standard Consultation
Long Consultation
Complex Consultation
Saturdays (till 1 PM)
Standard Consultation
Long Consultation
Saturdays (after 1 PM), Sundays & Public Holidays
Standard Consultation
Long Consultation
Physiotherapy
Initial Visit
Standard Visit
Medicare Rebate
$ 41.40
$ 80.10
$ 118.00
$ 41.40
$ 80.10
$ 53.90
$ 92.45
Check with Private Health Insurance
Check with Private Health Insurance
Fee
$ 95.00
$ 160.00
$ 200.00
$ 100.00
$ 165.00
$ 100.00
$ 165.00
$ 150.00
$ 100.00
PROCEDURES ARE CHARGED AT AUSTRALIAN MEDICAL ASSOCIATION RATES. THEATRE & SPECIALISED DRESSING FEES CAN APPLY
New patients who have made bookings with us will receive a link via SMS to an online Patient Information Form. If you are unable to complete the online form, please download, print, complete and bring the form to your appointment.
We will endeavour to give you an appointment as soon as possible with a doctor of your preference.
Please remember that most of our doctor’s work part time.
If there is more than one person to see the doctor, or if you have several problems to discuss, we recommend you book an extended appointment; a regular appointment is 15 mins.
We are regularly fully booked and there is a high demand for appointments. We encourage you to Cancel or Re-book an Appointment you no longer need, at least 12 hours prior to the appointment. The easiest way is by replying to our appointment reminder text messages. Reply ‘Y’ to confirm or ‘N’ to cancel.
Missed Appointments & On-day cancellations will incur a fee of $50.
Thank you for helping another patient in need.
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Masks reduce the spread of infection before you have symptoms
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To protect yourself and prevent the spread of Communicable Diseases such as COVID-19.
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You’re in a waiting room full of people and may not be able to physically distance
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There are patients who are unwell and may need protection from airborne infection
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If a doctor falls sick, at least 25 patient appointments are affected daily
If you are experiencing a medical emergency, please call 000 and ask for an Ambulance or visit the nearest Emergency Department.
A doctor on-call is available outside our normal operating hours on 0416 584 840. An upfront fee is payable at the time of consultation.
Urgent sociable hours $250
Urgent unsociable hours $300
Fees for procedures and consumables can apply in addition to the above.
Doctors at Pandanus Medical NT attempt to run on time. However varying needs of patients and those with acute ill health often affect our ability to run on 15 to 20-minutes appointments. Longer consultations are always available. If you require more complex consultations or multiple concerns, please ask staff to arrange a longer consultation.
Options are available for persons who would prefer not to wait in the communal waiting room. Check with our friendly staff.
Pandanus Medical NT Patient Rights:
The Pandanus Medical NT team fully supports the Australian Charter of Healthcare Rights. The charter describes the rights of patients and other people using the Australian health system.
Patients’ rights
You have the right to:
Access
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Healthcare services and treatment that meet your needs
Safety
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Receive safe and high-quality health care that meets national standards
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Be cared for in an environment that is safe and makes you feel safe
Respect
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Be treated as an individual, and with dignity and respect
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Have your culture, identity, beliefs, and choices recognised and respected
Partnership
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Ask questions and be involved in open and honest communication
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Make decisions with your healthcare provider, to the extent that you choose and are capable of Including the people that you want in planning and decision-making
Information
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Clear information about your condition, and the possible benefits and risks of different tests and treatments, so you can give your informed consent
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Receive information about services, waiting times and costs
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Be given assistance, when you need it, to help you understand and use health information
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Access your health information
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Be told if something has gone wrong during your health care, how it happened, how it may affect you and what is being done to make care safe
Privacy
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Have your personal privacy respected - read more about your privacy in our “Pandanus Medical NT Privacy Policy” which you can access on our website or reception can email you a copy.
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Have information about you and your health kept secure and confidential
Give feedback
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Provide feedback or make a complaint without it affecting the way that you are treated
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Have your concerns been addressed in a transparent and timely manner?
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Share your experience and participate to improve the quality of care and health services
For further information, please ask our Pandanus Medical NT nurse for a copy of the Australian Charter of Healthcare Rights brochure or download it via Link “Australian Charter of Healthcare Rights | Australian Commission on Safety and Quality in Health Care”.
Your Responsibilities
To help us to provide you with the best possible care please:
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Tell us about your illnesses and hospital visits, symptoms, medications, allergies, and other health-related matters, the doctor may request you to sign a request of records form so we can access medical records to help with this.
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Tell us about any religious or cultural beliefs and requirements.
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Treat everyone that you meet at our facilities with care and respect.
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Ask questions and talk to your family before making any decisions about your health care if relevant.
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Follow staff instructions regarding your treatment and care.
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Be aware that your care may need to be transferred to another general practice/hospital or specialist clinic if the doctor feels it is required. Your signature and patient consent will always be obtained before this, so you are made aware of how your personal information is being handled.
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Be on time for appointments and let your health service know if you need to cancel or reschedule and notify us if your contact details change.
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Talk to your local doctor if your condition changes while on a waiting list for treatment.
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Treat all people you meet in the health service (staff, volunteer, patients/clients, their families, and aged care residents), with care, dignity, and consideration.
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Respect the confidentiality and privacy of others always.
We welcome and encourage you to give any feedback or suggestions as well as any complaints or compliments in an effort to better deliver our services. Management at Pandanus Medical NT appreciate the importance of confidentiality and discretion when managing your health and personal health information.
Tele-health
Any Australian with a Medicare card can now access Tele-health services via phone or Video conference.
Phone or video consultations are available for patients who have been tested for COVID-19 and remain in self-quarantine.
Please speak with reception to arrange.
Parking Facilities
We have ample parking spaces directly in front of the building.
Disabled access is on the side of the entrance.
Emergencies
We can usually attend to minor emergencies such as laceration / cuts requiring suturing or plastering of fractures. We deal with these on a priority basis.
Please let reception know if you have symptoms such as chest pain, difficulty in breathing or bleeding.